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Just as many customers are dealing with, I have dealt with the same situation. NO WHERE does it state that this is only a 14 day trial.

and I called customer service asking them to explicitly walk me to the website in which states these 'terms and conditions.' the girl says go to '' - well using 2 different computers, my cell phone and googling the website, I could not find this website. it must not exist. I also went all the way through looking for these terms in the same way I originally got my free bottle, but there too, No terms or conditions explaining the price of the product nor the trial only being 14 days! I am furious that they will not remove the charge, since I will not be getting or using any more bottles of their product.

I would never recommend this product simply because of the customer service. Once again, the big company wins of the little customer!!

Product or Service Mentioned: Elegance Skin Retreat Free Trial.

Reason of review: Not as described.

Monetary Loss: $90.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jul 26, 2017.
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